Kaptan Pakistan Citizen Portal App System Update:
In a historic first, Prime Minister Imran Khan on Sunday launched the Pakistan Citizens’ Portal (PCP) to address public complaints.
PCP is a complete grievance redressal system. Kaptan Pakistan Citizen Portal App System.
Because this system is connect with all the government departments, while the Prime Minister Office will monitor the entire procedure.
Besides that, this will bring about a quantum change in Pakistan, which is important for its future.
Prime Minister said, “This is Naya (New) Pakistan.”
“The old Pakistan had a colonial mindset. The poor had to wait in long queues outside government offices to get their work done, while the rich would just pay and get everything done in few minutes.”
Therefore, the complaint cell will help the government improve its policy and fight corruption. Kaptan Pakistan Citizen Portal App System.
Details of Kaptan Pakistan Citizen Portal App System
Most Importantly, people can lodge complaint through a Smartphone App, Website, e-mail or Facebook.
A complaint can also be register through a toll free number. Kaptan Pakistan Citizen Portal App System.
Government departments will also hold khuli kecthahris (open courts) to receive people’s complaints.
Because, all complaints will be resolve in a given time frame and a transparent manner to the satisfaction of the complainant.
“Pakistan Citizens’ Portal” will enable the government to understand the performance of ministries and departments.
Besides that, secondly, future policies will be made after getting the public response and feedback.
The Prime Minister said it will also give a better voice to overseas Pakistanis.
How it Works
The portal is a simple tool that allow citizens to register themselves through an App.
With this App, people can send their complaints to the concern government departments.
Therefore, every citizen whether he or she is in Pakistan or lives abroad can register a complaint online through an Android App.
This App would be run through beta android version. Kaptan Pakistan Citizen Portal App System.
Most Importantly, a report regarding the status of complaints received would be regularly sent to the Prime Minister.
Complaints would automatically reach the heads of relevant departments who would take appropriate step to address the matter.
Most Importantly, the maximum time limit for addressing the complaint would be ten days.
The application allows citizens to register their complaints about multiple sectors of service delivery. Kaptan Pakistan Citizen Portal App System.
Besides that, citizens can upload picture/video/audio files in support of their complaints to ensure proper action.
Therefore, Citizen’s Portal is first of its kind application in Pakistan that uses ICT towards establishing e-governance in true sense.
People can download Pakistan Citizen Portal (PCP) by clicking Here.