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PTA Online Complaint Management Service for Telecom Subscribers to Improve Teleos Operations in Pakistan

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PTA Online Complaint Management Service

PTA Online Complaint Management Service has been introduced to ensure better quality of services to the telecom consumers by providing them a complaint lodge facility at the PTA portal. PTA Online Complaint Management Service is expected to push the telecom operators to resolve consumer complaints about the quality and operations of mobile communications at the earliest.


You may have experienced this yourself — sometimes our complaints are not heard by the telecom operator, or it may take longer than expected. The all-new service that PTA has introduced resolves consumer complaints about telecom products and network services. Moreover, the PTA Online Complaint Management Service allows users to lodge telecom complaints against their service providers.

According to an official statement released by PTA, if you are a telecom consumer and you are not satisfied with services being provided by your respective telecom firm, you can lodge a complaint thru PTA Online Complaint Management Service at any of the touch points provided at the portal: Contact Details of Telecom Licensees.

PTA Online Complaint Management Service

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The new service also ensures that if you have already filed a complaint with your service provider and you are still unhappy with how your complaint is handled, or it has taken too long to be taken care of, you may contact PTA through following details: Contact Details of CPD/PTA Zonal Offices

In addition, PTA offers more secure and convenient method to lodge your complaints by launching an online form: Online Form. These sweeping changes will ensure that customers have a seamless experience every time they reach out for support. For all the other methods, download the complaint form here: Complaint Form English (PDF)

PTA  is a government authority that aims to strengthen cooperation in telecom sector, evaluate existing information and communication technologies that meet the objectives of both telecom operator and media content producer, expand cooperation with regards to information management practices, frame laws to protect consumer interest, encourage investment in telecom infrastructure, and provide productive and competitive environment for the operators; to ensure the growth of the telecom industry.

Source: Click Here

11 COMMENTS

  1. Assalam o allaikum sot me noman ahmed sir ye num meri mama k name per hey me isko used kr raha hun 03473829876 complaint ye k mene perso ghlti se 15 minutes me 225 ya is sey bh zyada sms send kr diey they nd mere is no per out going sms blocked ho chukey hen sir please meherbani farma kr mere is no se pta un blocked krden outgoing message thank you

    • Dear thanks for contacting us but we are not PTA. Kindly contact PTA from below contact details:

      General Complaints:
      Toll Free Number: 0800-55055
      Tel: +92-51-9225325
      Fax: +92-51-2878127
      Email: complaint@pta.gov.pk

  2. Sir meri sim bhabi k nam pa ha sir meny apna dost samj kr Ak admi ko masg pa 6-7 galiya di to sir mera number band ho gia PTA ki janib Sa sir me boht mazrat chata hu sir next time asa kbi ni hoga marbani kr k sir mera number PTA Ki janib Sa unblock kr do plzzz sir am so sorry my number 03027709994

  3. Sir meri sim bhabi k nam pa ha sir meny apna dost samj kr Ak admi ko masg pa 6-7 galiya di to sir mera number band ho gia PTA ki janib Sa sir me boht mazrat chata hu sir next time asa kbi ni hoga marbani kr k sir mera number PTA Ki janib Sa unblock kr do plzzz sir am so sorry my number 03027709994

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